Make sure, Your Phone is toggled to “ ON“.Before we begin to change settings, we recommend quickly running through the following checks:ĭouble-check you’re using the same Microsoft account to sign in to both the Phone Link app and the companion app on your Android device.Įnsure Battery saver isn’t running on your PC or Android device, as this might affect connectivity. Under Background apps on the right hand side of Settings, scroll down to find “ Your Phone“. Now, click on “ Background apps” in the elevated search result.Ģ.

Click on the Search box just beside Windows icon and type “ background apps“. If the background running of Your Phone on your computer is disabled, Your Phone won’t work smoothly.ġ. After rebooting try to check if the syncing problem is still there or not. Click on “ Next” to attempt the probable solution to your problem.

The troubleshooter will run on your computer and it will detect any kind of problem of the application and will suggest solutions for the problem. Scroll down in Settings window and click on “ Windows Store Apps” and click on “ Run the Troubleshooter“.ģ. In the Settings window, click on “ Troubleshoot” on the left hand side. Now, click on “ Update & Security” in Settings window.Ģ. Press Windows key+I to open Settings window. Using Windows application troubleshooter may fix the problem for you.ġ. Log in with the account which you are using on Windows 10.

Log out from your account in Your Phone Companion application.ī. Now, check if the account you have seen on Your Phone app and the account on your Windows 10 device are the same or not. You will be able to see Microsoft account with which you have logged in. Now, click on “ Accounts“.Ģ.On the left hand side click on “ Your info“. To check ‘Account’ setting on your computer-ġ. Now you will be able to see the Microsoft account you are logged in with on your Your Phone along with the gmail address. Now, tap on the “ Accounts” to open the account settings on your phone.Ĥ. Now, tap on the gear shaped icon on the top right corner.ģ. Open “ Your Phone Companion” on your phone.Ģ.

Microsoft my phone companion